Winsom and I came out of the ex-council block of flats with huge smiles on our faces, looked at each other, and grinned, delighted with our achievement! This had been quite a process! We are both volunteer mediators with Tower Hamlets Mediation Project and we had been dealing with this difficult and stressful mediation for several weeks now. Many times we thought of “throwing in the towel” but some kind of inner drive kept us trying to make another call to secure a visit. It had looked very bleak at times.

This particular gentleman didn’t seem to want mediation initially.There was a dispute with neighbours and there had been some angry threats thrown around. Our goal was to at least help people feel heard and calm the situation down. Mr. B- we cannot reveal his name due to confidentiality of the mediation process – was angry and believed he was justified in his actions.  Truthfully he seemed angry at the world, including us. Finally, he had given us permission to visit him in his home.The transformation that occurred from the angry and verbally aggressive man who met us at the door to the friendly and joking fellow that we left was nothing short of amazing! The joint session with his neighbour didn’t happen but the anger and danger of violence was absolutely aborted.We had previously visited with his neighbours as part of the process and they also were keen to avoid any further conflict. We were so pleased. That is the reward of community mediation!

 Winsom and I are two of the more than fifty mediators now volunteering with THMP. Tower Hamlets Mediation Projectwas setup through the coordinated efforts and vision of Irene Grindell (IGRC)in partnership with Global Law Firm Reed Smithas part of their Responsible Business Programme was THMP’s first client, benefiting residents in Tower Hamlets who could now access free community mediation and giving the newly trained mediators an opportunity to practise their skills.

 THMP was, from the start, a collaborative effort, Reed Smith being instrumental, as well as the number of external volunteer mediators who joined the project when the project expanded. THMP was invited to the LBTH anti-social behaviour panel which gave them the opportunity to offer mediation to other social landlords in the borough as well as the police. Winsom and my role, as professional mediators, was to support the very capable but less experienced Reed Smith mediators.

Many people look at mediation in terms of a winning or losing. In community mediation, I see it in a differently. Conflicts can be deeply entrenched, on going for years sometimes, so the usual process of mediation, bringing people face to face to communicate about the issues is perhaps overly ambitious in some cases.

If we can get both of the parties to meet us and talk about their “side of the story”, especially their needs, we can help them to feel heard and understood, people  then are often less resistant to finding a resolution. Mediation can help people get to a more conciliatory place where the anger, frustration and resentment are appeased, that IS a WIN. It means that they can move on with their life as opposed to being stuck in the conflict and letting it rob them of their life. Conflict will often do that, completely overtake someone’s waking thoughts and even dreams and brings undue stress, worry and insecurity.

The image that comes to mind is that of a small battle field where people are in continual skirmishes, back and forth, and after the individual sessions with the mediators, the air seems clearer and as was the case with Mr. B. there is a TRUCE. The “sting” the anger, has been taken out of the conflict, making room for a space of “relative peace”. So my view is that when two or more parties have been “at war” for years, I would absolutely equate a TRUCE  to a WIN.







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 This article was written by Antonia Jenkins, mediator and coach. She can be found at and